Set in lovely grounds with plenty of car parking. The staff here are very polite, helpful and professional. The pool area and facilities are very nice. Membership is available at about £800 per year. The only downside to this establishment and I am surprised to discover this is the changing facilities. Several lockers do not work and some showers were defective. The hydro pool was also out of order. The club looked as if they were short of funds for essential maintenance, which is a little disappointing for Bannatyne Premises!!

We arrived at 10.00 as road's were really busy and we went straight to the spa reception to book in, oh you have to go straight upstairs as your treatments were at 10.00, I showed her our confirmation email stating treatments 10.30 not a good start , nothing was mentioned about lunch just asked for deposit for lockers. Treatment room was cold the therapist did apologise for that, treatments were lovely. On the way down I booked a table for 12.00, when we walked in we were the only one's but it still took 10 minutes for someone to come and take our order. We ordered sandwiches and a hot drink that was nice, when we finished we got up and started walking back to the spa area. Next thing a girl is running through the coffee shop waving a bill saying when she gets to me you haven't paid for your drinks, I showed her my voucher which state's hot drinks included. Oh it's a Groupon voucher wait here while I go and check, she didn't actually come back to me but stood in the restaurant doorway and put her thumbs up. No actual apology afterwards, I was not impressed doesn't matter where my voucher came from it's all business

Very nice. The gym is small, but has enough equipment for the average gym goer. The spa and swimming areas and facilities are top notch and lovely! The IT system is old and slow, but they do have wrist bands for entry and locker usage Etc. Very clean, very friendly and a nice place.

There is nothing majorly wrong with the place, it's clean and the staff are all great. But there was a general accumulation of issues which overall didn't result in the relaxing day we had hoped for, it just seems that attention to detail is lacking and they are chasing money at the expense of customer experience. In general, there are far too many people. This becomes obvious when you cannot get two chairs together, and loungers are in even shorter supply. We eventually got lucky but saw other couples failing to find anywhere to sit poolside at all. We were unceremoniously kicked out of the pool to make way for an aqua aerobics class, complete with loud dance music which was hardly conducive to the relaxing environment we had expected. This also exacerbated the problem with crowding in other areas, and as everything is in one area the music permeates the whole place. Coffee is Starbucks, but was very poor despite being £4 for a flat white. Served far too hot, with the beans and milk both tasting burnt. We also found out later that the caramel syrup contains dairy, and despite us both ordering coffee with oat milk no one asked about allergens. Lunch was not bad, but again lacked any sort of thought of finesse. My "Moroccan lamb bap with spiced chips" came with the exact same plain chips as my partners Korean BBQ burger, and served on the same untoasted bun which in both cases resulted in a distinct lack of structural integrity.

Fantastic birthday treat. Beautiful location, wonderful swimming area, such a shame not all facilities were working, and we couldn't get booked in for any treatments even though we tried online days before and tried to call. Long way to come to sit in a pool. Definitely book way in advance Breakfast was delicious

Had a spa day with my mum and sister. 2 treatments each and access to the pool. Full body massage was ok but definitely could improve. It should be smooth and constant movement however it wasn’t full on. One hand was off and on. Had a feeling that therapist checking phone or something. Same with facial. No recommendation what was used for facial either. My mum and sister had better experience and had all information of products used provided. Other facilities lovely. Few options for relaxation, nice outdoor area. Had no time for pool. Downside that no towels provided even if you pay for a spa day. Overall lovely place just need to check who is doing treatments if you are in for that.

One of the best Spas I've ever been in the UK. Wonderful atmosphere, overpolite stuff, quiet, and professional masseuses. They have Starbucks coffee (and this made my day even more perfect). Every facility is clean and tidy. The garden is beautiful. Definitely will come back again.

We went for the Lunch and Spa package, had an absolutely lovely time, brilliant food. The staff were lovely, helpful and polite. We had a very relaxing time there! I paid for my partner to have the Swedish Back, Neck and Shoulder Massage and he absolutely loved it. I would recommend to anyone if you want a relaxing spa day, drinks were not too pricey and food portion sizes were really good. Thank you so much to all the staff

Just got home from a spa day here. Lunch was lovely and good price. Lovely waitress took the cost of my drink off of the final bill as I had waited a long time for it to arrive.... I didnt ask for this and didn't think it took a particularly long time to arrive so that was a nice touch. Spa was lovely, treatments were very relaxing just a shame that you could hear people talking in the next room and walking past which took away some of the atmosphere. Pool area was nice, I didn't use the hot tub, sauna etc. Only complaint would be the lack of signage. I'd never been before and had no idea where anything was. Receptionist did tell me the basics but very quickly so it didn't all go in! It wasn't clear how to get from changing rooms to pool area or where to go for lunch. there is a small coffee bar just before the restaurant entrance which was confusing Staff were very friendly and helpful

My friend and I had a spa day here for the first time. The greeting we got from reception staff was lovely. She told us all about the facilities available and we booked a table for lunch as well. All of the staff were so lovely and friendly throughout the day, honestly we couldn’t fault them. We got into our swimwear and robes and made our way to the pool area. The pool area was lovely and relaxing and there were Sun loungers and chairs dotted around. The aromatherapy room was nice. We really enjoyed the relaxation room, this was so nice to chill in after lunch. The food is really nice and well priced. The conservatory where we ate had a lovely view of the terrace and the grounds. Our treatments were lovely. We had a mini back massage, a facial and a scalp massage. My only slight disappointment with the day was that when I booked we were told that we could choose from scalp, hand & arm or foot massage. But on the day we were told we were having scalp massages, given the choice I would have chosen a foot massage. None the less, we enjoyed the treatments and had a lovely day.